Delivery & Returns

Last updated 22 October 2021

DELIVERY

We deliver to addresses within the UK only. We don’t currently ship to international customers. Standard delivery is via Royal Mail second class post. Orders normally arrive within 3-5 working days.

 

FREE DELIVERY for all orders over £40. Delivery for orders up to £40 is £3.75.

We aim to use packaging that is recyclable, and which is itself reused or made from recycled materials.

 

PROBLEM WITH YOUR ORDER?

We want you to be happy with your order. If you have a problem with any items in your order, for example if your order is incomplete or damaged, please notify us as soon as possible and within 14 days of receipt. Please email us at info@planetfriendlyliving.co.uk quoting your order number so that we can arrange a refund or replacement.

 

CHANGED YOUR MIND?

Cancellation before dispatch: If you change your mind about your order and notify us before we have dispatched your items, we will cancel your order and refund you in full. Please email us at info@planetfriendlyliving.co.uk quoting your order number, as soon as possible.

Cancellation after dispatch: If we have already dispatched your order, you can return the item or items to us within 14 days of delivery. So long as the items are fit for re-sale (see below) we will refund the cost of the returned items, but not the original delivery cost.

Fit for re-sale: In order for items to be fit for re-sale they must be unused, unopened, and still within their original packaging. We cannot accept any items that have been opened even if they are unused. In addition, for safety and hygiene reasons we cannot accept returns of toothbrushes, toothpaste, dental floss or shampoo and conditioner bars.

 

RETURNS PROCESS:

You must contact us at info@planetfriendlyliving.co.uk before returning any items. You are responsible for paying the return postage. Ensure that you obtain a proof of posting from the Post Office. We will refund you within 14 days of receiving your returned items so long as they meet the conditions stated above.