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Terms & Conditions

Last updated 22 October 2021

These terms and conditions govern your access to and use of the Planet Friendly Living website and your purchase of products from us. By using the website or making a purchase you are agreeing to the terms and conditions set out below.



See our separate Privacy Policy.


All intellectual property rights in the design of the website and the material and information published on the pages of the web site are owned by Planet Friendly Living Ltd, or are licensed to, or used with permission by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction or distribution in any form is prohibited except with our express prior written permission.

If you wish to use or reproduce any of the materials on this website in any manner please contact



The contents of this website are provided by Planet Friendly Living Ltd for general information purposes only. Whilst we use reasonable efforts to keep the information up-to-date and accurate, errors may occur and we make no representations or warranties of any kind, express or implied, about the accuracy, timeliness, performance, completeness, reliability, suitability for any particular purpose or availability with respect to the website or the information, materials, products, services, or related graphics contained on the web site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product, service or information available through this website meets your specific requirements.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the other websites. We have no responsibility for the content of the linked websites.

To the fullest extent permitted by law, we expressly exclude liability for the content of this website and all implied warranties, including but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Your statutory rights are not affected.

We do not warrant that the web site will be available uninterrupted or error free or that any defects will be corrected. 

In no event will we be liable for any direct, indirect, consequential, punitive or exemplary losses or damages, loss of data or loss of profits arising out of or in connection with:

  • Access to, or the use, of this website

  • Delay or inability to use this web site; or

  • The information contained in this web site,


including, but not limited to loss of profits, anticipated savings, revenues, data, goodwill or contracts resulting from contract, tort (including negligence) or whatever cause.

Nothing in these terms excludes our liability for death or personal injury resulting from our negligence or in respect of fraudulent misrepresentation.

You acknowledge that any unauthorised use of this web site may give rise to a claim for damages and/or be a criminal offence.



These Conditions of Sale govern the sale of products and services by Planet Friendly Living Ltd. Please read these conditions carefully before placing your order. By placing your order you are agreeing to be bound by these conditions and those set out in our Delivery and Returns policy.



When you make an online purchase from the Planet Friendly Living website we will send you an email message confirming the details of your order. This is the ‘confirmation email’. The contract of sale is concluded when we dispatch the product to you and send you a dispatch confirmation email message.



When you purchase goods online you have the right to cancel the order and return the product (at your own expense) within 14 days of receipt provided it is unused, unopened and still in its original packaging. (Note that certain products cannot be returned due to safety and hygiene reasons.) 

If the product is faulty we will of course issue a refund or replace it free of charge.

See our Delivery and Returns policy for full details.





This web site is operated by Planet Friendly Living Ltd. Our registered office is:

Planet Friendly Living Ltd
35 Tothill Road
Swaffham Prior
Cambridge CB25 0JX

Tel: 01638 563611

Company registration number: 12635036



Planet Friendly Living Ltd reserves the right to assign or transfer all or any of its rights and obligations under these terms and conditions to any nominated third party. In the event of assignment or transfer, notification will be given via this web site.


Planet Friendly Living Ltd reserves the right to vary these terms and conditions from time to time. Such changes will be communicated via this web site. 



These terms are governed by and will be interpreted in accordance with English law. The English courts shall have exclusive jurisdiction to settle any claim or dispute which may arise out of or in connection with these terms and conditions.

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