Last updated 22 October 2021
OUR CONTACT DETAILS:
Planet Friendly Living Ltd
35 Tothill Road
Cambridge CB25 0JX
Tel: 01638 563611
WHAT INFORMATION DO WE COLLECT?
When you place an order we also collect personally identifiable information (including name, email, address, and any communications) and payment details. We also collect your comments, feedback, product reviews, and recommendations if you choose to provide them.
If you choose to sign up to receive our newsletter or marketing information, we also collect and store your name and email address.
HOW WE OBTAIN THE PERSONAL INFORMATION & WHY WE HAVE IT
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To place an order for one of our products
To sign up for our newsletter or to join our mailing list
To create an account so that placing an order will be quicker next time you shop with us
To participate in a competition or prize draw or other promotional activity
To leave feedback, a review or a recommendation for one of our products
To make any enquiry or request regarding an order that you have placed
WHO WE MAY SHARE YOUR PERSONAL DATA WITH
We will only disclose personal data to: government bodies and law enforcement agencies as required by law; to successors in title to our business; and to suppliers whom we engage to process data on our behalf. These suppliers include Wix.com and Stripe.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We use Stripe as our payment gateway to process online card purchases. We do not collect, store or process credit card information ourselves. This is handled on our behalf by Wix.com and Stripe, both of which are Level 1 PCI-DSS compliant.
LAWFUL BASIS FOR PROCESSING YOUR PERSONAL DATA
Under GDPR, the lawful basis for processing your personal data when you make a purchase or an enquiry relating to a purchase is that we have a contractual obligation with you.
Our lawful basis for processing user stats from log files and tracking data collected from our website, including via cookies, is that this is necessary for our legitimate interests as a business (for example to help keep our website up to date and secure, to improve the visitor experience on our website, and to develop our business and marketing strategy).
Our lawful basis for contacting you via our newsletter or marketing emails is your consent. You can withdraw your consent at any time by clicking on the unsubscribe link in such communications, or by contacting us at firstname.lastname@example.org.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Right of access: You have the right to ask us for copies of your personal information. This is known as a Subject Access Request or SAR. Please send your SAR to the Data Protection Officer at the address given above, or via email to email@example.com.
Right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
Right to erasure: You have the right to ask us to erase your personal information. Note that in certain circumstances we will not be able to erase all of your data immediately because we need to retain certain types of data for minimum periods to satisfy legal and reporting requirements.
Right to restriction of processing: You can ask us to restrict the use of your personal information in certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to the Data Protection Officer at the address given above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk